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Terms & Conditions

By placing your order with us you are accepting these Terms and Conditions.

PRICING, PAYMENTS AND DELIVERY

The prices payable for jewelery that you order are as set out in our website. Our prices are in UKĀ£. If you purchase in another currency, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. Please see our Delivery page for information on timings and costs of delivery. We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

DUTIES AND TAXES

UK orders are inclusive of VAT. Please note that Contessina Inclusive cannot be liable for any additional local sales taxes imposed if purchase from another country. They may be subject to local import duties and taxes. Please note that Contessina Inclusive cannot be liable for any local import duties and taxes imposed.

OUR COMPLETE SATISFACTION PROMISE

Contessina Inclusive guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 30 days of receipt of order and we will be happy to offer you either an exchange or full refund minus any postage costs, providing the goods are returned in perfect condition with the white security tag still attached and in the original packaging, including the original packaging. Bespoke items: these pieces are Special Orders, which means that the item will be made or customised especially for you; because of this, these pieces cannot be exchanged or returned under any circumstances. Customers are legally entitled to cancel an order within 14 working days of receipt of the product and to return it for a full refund.

RETURNING AN ITEM

When you return your items to us, please ensure you enclose your name and address and whether you require a refund or an exchange. Pack the items back in the parcel and send it back to: Customer Services Constessina Inclusive 36,Alma square NW8 9PY, London. We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. A prompt refund will be issued within 7 days if the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of customer services will contact you.

RECEIPT OF ORDER

Contessina Inclusive must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and stock is checked, we will send you an email receipt confirming your order. Please keep this receipt for your records.

CANCELLATIONS AND EXCHANGES

If you realised you made a mistake and want to cancel your order, please contact us. Since we despatch quickly it may not be possible to stop your order so in those instances please follow the instructions for ‘Returning an item’. Exchanges work in the same way. If you need your exchange to be processed quickly, it will be faster for you to claim a refund on a product by following the instructions ‘Returning an item’, and meanwhile place another order for the item you require.

DEFECTIVE AND DAMAGED ITEMS

If you should receive an item that is defective, damaged or not what you ordered, please contact us within 5 working days. Customer Services will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of an exchange, or refunding the amount paid. The faulty item will need to be retunred to us (either through one of our boutiques or) by post to the returns address above. All the items are been checked before they are dispatched to you.

CUSTOMER CARE

If you need assistance for any reason please email info@contessinalondon.com Representatives are available 9am to 5.00pm (GMT) Monday to Friday. We accept American Express, Electron, Maestro/Switch, MasterCard, Solo & Visa, Paypal. Please don’t try to send orders via email. If you’re still worried about security over the Internet, then please contact us by phone.

COPYRIGHT RIGHTS

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Contessina or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.